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Repair at Olympus KeyMed
Servicing and repair of flexible endoscopes, rigid endoscopes and electrical/electronic equipment is carried out by fully trained technicians within our specialised repair laboratories.
Work starts at 06.00 every day, when the first delivery of instruments is received at KeyMed House, Southend-on-Sea.  This ensures that endoscopes have been registered, inspected and are ready for work by the time the repair technicians arrive at 08.00, allowing the repair and return of over half the scopes received on the same day they arrive.
A bespoke computerised service management system allows instant access to not only the repair histories of all products sold, but also provides departmental administrators and managers with ’real time’ information on the progress of the instrument through the entire repair process, from receipt to despatch.
Instruments returned under the cover of either an Olympus KeyMed Unconditional Guarantee or Service Contract are put into work immediately upon receipt; those that will be chargeable to the user organisation are inspected and a quotation is generated and despatched within 24 hours of receipt.

Our Technical Services Help Desk is open from 08.00 to 18.00 Monday to Friday to provide instant updates to clinical staff and take note of user requirements and comments. To pre-notify us of the return of your instruments, to help speed their progress through the repair process,   please call our Technical Services Help Desk on 01702 616333 or complete the on-line notification form below.
Service and Repair Transportation
Repair Technicians
Service Management
At Olympus KeyMed we are committed to providing a complete service solution and are constantly looking at ways to improve our quality of service by better responding to your individual needs. We would therefore invite you to take a moment to share your valuable opinions with us by completing our on-line questionnaire.

For your convenience, you can also download a copy of the Declaration of Contamination Status form for either optical or electrical/electronic equipment, in accordance with Device Bulletin 2003(05), issued by the Medicines & Healthcare Products Regulatory Agency (MHRA) in June 2003.
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