Servicing and repair of flexible endoscopes, rigid endoscopes and electrical/electronic equipment is carried out by fully trained technicians within our specialised repair laboratories.
Work starts at 06.00 every day, when the first delivery of instruments is received at KeyMed House, Southend-on-Sea. This ensures that endoscopes have been registered, inspected and are ready for work by the time the repair technicians arrive at 08.00, allowing the repair and return of over half the scopes received on the same day they arrive.
A bespoke computerised service management system allows instant access to not only the repair histories of all products sold, but also provides departmental administrators and managers with ’real time’ information on the progress of the instrument through the entire repair process, from receipt to despatch.
Instruments returned under the cover of either an Olympus KeyMed Unconditional Guarantee or Service Contract
are put into work immediately upon receipt; those that will be chargeable to the user organisation are inspected and a quotation is generated and despatched within 24 hours of receipt.
Our Technical Services Help Desk is open from 08.00 to 18.00 Monday to Friday to provide instant updates to clinical staff and take note of user requirements and comments. To pre-notify us of the return of your instruments, to help speed their progress through the repair process, please call our Technical Services Help Desk on 01702 616333 or complete the on-line notification form below.