In addition to having fully–equipped repair laboratories in Southend, KeyMed has a national network of field service engineers, strategically placed around Great Britain, to provide a rapid emergency or breakdown call-out service, as well as planned preventative maintenance visits under Service Contract, for equipment or systems that are too large to return to KeyMed House for repair.

Field engineers carry a comprehensive stock of repair parts backed up by inventory available from KeyMed House that can be couriered to them so the work can be completed the following day.

At Olympus KeyMed we are committed to providing a complete service solution and are constantly looking at ways to improve our quality of service by better responding to your individual needs. We would therefore invite you to take a moment to share your valuable opinions with us by completing our on-line questionnaire.

Each engineer’s location can be pin-pointed geographically in real time to ensure the Field Service Co-ordinators at KeyMed direct the most appropriate member of the team to meet the immediate needs of our customers within four hours of their initial call.