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Service Questionnaire

At Olympus KeyMed we are committed to providing a complete service solution and are constantly looking at ways to improve our quality of service by better responding to your individual needs. We would therefore invite you to take a moment to share your valuable opinions with us.

Olympus KeyMed offers a wide range of service solutions to optimise the maintenance and management of your Olympus endoscopy equipment.

Olympus KeyMed currently offers much more than simple repair services, in fact a complete range of service solutions are readily available to you:

  • Repair Service
  • Field Service
  • Preventative Maintenance
  • Loan Equipment Service
  •  Services Contracts 
  •  Technical Support 
  •  Repair Analysis
  •  Training

    		•
    * Mandatory fields  
    How do you rate us based on the experience of your latest repair?
    Repair quality *
    Excellent   Good   Satisfactory   Needs Improvement  
    Repair turnaround time *
    Excellent   Good   Satisfactory   Needs Improvement  
    Explanation of cost stimates *
    Excellent   Good   Satisfactory   Needs Improvement  
    Repair status updates *
    Excellent   Good   Satisfactory   Needs Improvement  
    Suggestions for improvement:
    How do you rate the following services?
    Repair history analysis *
    Excellent   Good   Satisfactory   Needs Improvement  
    Service contract offerings *
    Excellent   Good   Satisfactory   Needs Improvement  
    Suggestions for improvement:
    How do you rate Olympus KeyMed / KeyMed Ireland's service in general?
    Olympus KeyMed / KeyMed
    Ireland Service *
    Excellent   Good   Satisfactory   Needs Improvement  
    Suggestions for improvement:
    Do you have other services in
    mind that Olympus KeyMed
    / KeyMed Ireland is currently
    not offering?     (please specify):
    Do you use Olympus KeyMed /
    KeyMed Ireland as your
    exclusive provider of
    endoscopy service?     *
    Yes   No  
    If NO, please specify main reasons:
    If NO, which other companies do
    you work with?
    What is your field of occupation? *
    Physician   Nurse   Engineer   Administration   Other  
    If other, please specify
    Which medical field do you work in? *
    Gastroenterology   Gynaecology   Urology   Laparoscopy   Arthroscopy   ENT   Other  
    If other, please specify
    Your Contact Details
    Title & Name:
    Hospital/Private Practice: *
    Address:
    Postcode:
    Tel:
    Fax:
    E-mail: *
    I acknowledge and agree that my
    contact details will be forwarded to
    Olympus KeyMed / KeyMed Ireland,
    who is conducting this survey.
    Olympus KeyMed / KeyMed Ireland
    does not rent, sell, or share my
    contact details with other people or
    non-affiliated companies and will
    use my information only to optimise
    its services and to respond to my
    requests if applicable. *
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